Account Manager

About the RoleAs doola expands its partner ecosystem, strong relationship management and structured enablement are critical to scaling partner-sourced ARR. We are seeking a proactive Account Manager (Partnerships/Channel Sales) to nurture, retain, and grow relationships across our affiliate, integration, and channel partner network. 
This role will act as the primary point of contact for partners — ensuring alignment, supporting activation, enabling success, and identifying opportunities for program expansion. You will  collaborate cross-functionally with Sales, Channel BD, Marketing, and Product to drive partner satisfaction and revenue growth while contributing to the operational infrastructure that supports the next stage of our ecosystem flywheel

Responsiblities

• Manage day-to-day relationships with top-tier partners, ensuring consistent communication, satisfaction, and retention. 
• Drive revenue expansion across partner portfolios by identifying cross-sell, upsell, co-marketing, and referral opportunities. 
• Conduct regular partner check-ins (monthly/quarterly reporting) to surface opportunities, flag issues, and ensure alignment. 
• Maintain partner data, deal information, payout activity, and communication logs within HubSpot + PartnerStack. 
• Serve as the voice of the partner internally — sharing feedback that informs Product, Marketing, & Sales strategy. 
• Collaborate with Channel BD & Marketing to support partner-led campaigns, webinars, and enablement. 
• Deliver new partner onboarding using standardized playbooks and ensure all active partners receive updated enablement resources. 
• Monitor partner performance analytics, ensuring accurate tracking and forecasting. 
• Coordinate resolution of partner issues by partnering with internal stakeholders 
• Support process and documentation development to increase operational efficiency, predictability, and partner ROI.

Skills and Qualifications

• 3–5+ years of experience in Account Management, Channel Partnerships, or Customer Success. 
• Experience managing a revenue-bearing partner portfolio in SaaS, tech, or startup environments. 
• Strong communication, relationship-building, and presentation skills. 
•  Experience collaborating cross-functionally with Sales, Marketing, Ops, and Product teams. 
•  Highly organized — able to manage multiple relationships, conversations, and deliverables simultaneously. 
•  Data-driven mindset; able to analyze performance metrics and report insights. 
•  Proficiency with HubSpot and PartnerStack (or similar partnership / CRM tools).