Customer Support Specialist - Remote

Role Overview

As a Customer Support Specialist - Brazil, you will be responsible for providing exceptional support to our customers across multiple channels, including tickets, chat, email, and online meetings. You will work closely with other teams to troubleshoot technical issues, particularly with the WhatsApp API, and assist clients and partners in navigating the API ecosystem. Additionally, you will collaborate with the LATAM Sales and Account Management Teams and communicate directly with Meta representatives to resolve challenges and ensure a smooth customer experience. Your role will be key in helping clients optimise their use of WhatsApp for marketing and messaging automation.

Requirements

Key Responsibilities:

• Provide support to our customers using the company channels - tickets, chat, email and online meetings.
• Liaise with our L2 team to find solutions.
• Help troubleshoot our API and solve technical problems.
• Support our partners and clients navigate the WhatsApp API ecosystem.
• Communicate with Meta representatives.
• Close collaboration with LATAM Sales and Account Management Teams

Key Requirements:

• Digital native
• 2+ years of experience in a customer support or technical role
• 2+ years of experience working with APIs, debugging applications, checking logs and testing
• You identify problems and show initiative in finding simple solutions together with your team
• You are fluent in English and Portuguese
• You pay attention to detail and can structure your own day-to-day tasks. Bonus skills
• Programming experience
• Experience with WhatsApp Business API and/or META Developer Tools
• More languages are always welcome!