KYC Quality Assurance Team Lead

Growe welcomes those who are excited to:

• Conduct audits and quality checks of KYC processes, analyze findings, and implement corrective and preventive measures;
• Develop and implement KYC quality standards, procedures, and best practices;
• Ensure compliance with internal policies, regulatory requirements, and audit recommendations;
• Prepare reports on KYC process quality, approval/decline trends, and workload, providing recommendations for optimization;
• Manage the Quality Control team, including task allocation, goal setting (OKRs/KPIs), and staff development;
• Organize training, mentoring, and onboarding to support team growth and skill development.

We need your professional experience:

• 3+ years of experience in KYC/AML operations, compliance, or quality control within financial services, iGaming, fintech, or related industries;
• Proven experience in KYC process quality assurance, including audits, gap analysis, and process improvements;
• Strong understanding of global KYC/AML regulations and their operational application;
• Experience leading and developing teams, setting goals, conducting performance reviews, and coaching;
• Skilled in analyzing KYC data, preparing reports, and providing actionable recommendations;
• Excellent communication and collaboration skills, including reporting QA results to senior leadership and cross-functional teams;
• English level - Advanced.