Última atualização: 8 de Outubro de 2025
Sobre
About the role
- Be part of an early CS team with endless opportunities for impact . You’ll partner with the CS team to help develop a scalable CS playbook and framework that supports our customers in the Brazil region
- Build, maintain and own strong relationships with a book of 40-50 enterprise clients in the Brazil region
- Play a key role in onboarding new clients and driving long term adoption of multiple products
- Monitor customer usage and adoption of our products to identify areas for improvement or revenue expansion.
- Own expansion and renewal of accounts within your book of business - this is a commercial role
- Own your customer success KPIs (NRR/GRR) and contribute to CS OKR goals
Requirements
- 5-7 years of previous experience in Customer Success in a fast paced, SaaS organisation.
- Experience demonstrating and unlocking value for customers with technical, mission critical products (such as conversational AI)
- Commercial experience - you will own renewals and expansion for your book of business, driving towards best in class NRR results
- Demonstrates a strong builder mindset with a relentless focus on customer excellence and scalable product solutions.
- Exceptional communicator with the ability to establish, nurture, and maintain relationships across all levels of customer organizations, including complex stakeholder environments.
- Strong analytical thinker and creative problem-solving skills to address diverse customer challenges and drive optimal outcomes
- Must be fluent in Brazilian Portuguese and English, fluency in Spanish is a bonu
Benefícios
- Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible.
- Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities.
- Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend.
- Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose.
- Annual company offsite: Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy.
- Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend.
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