Staff Solutions Engineer

Your opportunity:

• Support technically Belvo customers at different stages of their lifecycle, including pre-sales, integration, launch, and post-launch.
• Develop deep knowledge of Belvo’s product and platform, becoming a trusted resource on current and future product offerings.
• Partner with customers to help them achieve the greatest possible value from our solutions, understanding their use cases and guiding them from both a technical and business perspective.
• Analyze customer data and issues to ensure they gain maximum benefit from Belvo during onboarding.
• Create tailored technical documentation for select enterprise accounts, clearly describing solutions and project deliverables.
• Collaborate closely with our Product and Engineering teams to incorporate and prioritize customer feedback, helping shape the roadmap across multiple products.
  

This position may be for you if:

• Have 5+ years of experience in onboarding, pre-sales or similar roles.
• Bring experience working directly with customers.
• Have deeper knowledge of APIs and documentation.
• Hold a degree in Engineering, Computer Science, Information Systems, Systems Analysis, or related fields.
• Are empathetic and skilled at facilitating professional conversations and positive outcomes.
• Are motivated to grow your knowledge of finance, fintech, and technology in Latin America.
• Think logically, are data-driven and analytical, and enjoy solving problems efficiently.
• Are adaptable, enjoy dynamic environments, and can manage multiple customers under tight deadlines.
• Pay close attention to detail and approach your work in a methodical way.
• Communicate clearly and effectively in writing and speaking.
• Speak and write English fluently.
• Have working knowledge of Excel, PowerPoint, Word, and strong writing skills.
  
  

Amazing if:

• Have familiarity with fintech, open banking, and/or payments.
• Bring programming expertise in one or more languages.
• Have experience in project management.
• Speak Spanish fluently.